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Resume

Profile

Red Hat Certified Architect and Lead DevOps Engineer with 15+ years of Linux systems experience. Currently leading infrastructure operations, compliance, and modernization for Salesforce's MuleSoft Database Engineering team in GovCloud environments. Expertise in Terraform, Python, AWS infrastructure, InfluxDB, automated patching, and federal compliance. Proven track record of zero-downtime migrations, cross-functional technical leadership, and operational cost optimization.

Experience

Lead DevOps Engineer, Salesforce

San Antonio, TX · August 2018 – Present

Lead engineer on the MuleSoft Database Engineering team and subject matter expert for GovCloud operations, InfluxDB infrastructure, and federal compliance. Serve as team lead managing scrum processes, project delivery, and technical direction.

Infrastructure Modernization & Migration

  • Executed zero-downtime migration of InfluxDB Enterprise clusters from Amazon Linux 1 to AL2, building custom AMI images with all required tooling for repeatable, consistent deployments
  • Currently leading RHEL 9 migration from Amazon Linux 2 across GovCloud infrastructure ahead of AL2 end-of-life
  • Executed database-side migration from New Relic to internal monitoring tooling, coordinating with the upstream platform team across multiple MuleSoft database teams
  • Successfully proof-of-concepted RDS transfer workflows for planned infrastructure consolidation
  • Provide Terraform and infrastructure advisory support for ongoing Hyperforce data migrations

GovCloud Operations & Compliance

  • Designed and implemented patching strategy for DBEng-owned systems in GovCloud, including full functional reboot patching workflows and ownership of patching operations across the team's production instances
  • Leading automated patching initiative via dual approach — AWS Systems Manager and a Python-based yum Lambda solution — navigating the SCRF approval process and evidence-gathering requirements while maintaining a fallback path
  • Built Python tooling to automatically rotate AWS IAM access keys for legacy monitoring infrastructure, eliminating manual credential management
  • Manage certificate rotation and compliance operations for all DBEng-owned systems in GovCloud, ensuring adherence to federal security requirements

Leadership & Team Development

  • Manage team workflow processes — initially as Scrum Lead overseeing the dashboard, backlog grooming, sprint delivery, and ticket creation; transitioned team to Kanban
  • Onboarded and mentored new team members following organizational restructuring, providing technical guidance on GovCloud requirements and operational best practices
  • Stepped into expanded leadership role during team transitions, providing management meeting coverage and contributing to strategic work direction and decision-making
  • Conduct technical interviews for database engineering candidates

Earlier Contributions (SRE)

  • Managed production-impacting availability and security incidents as a Site Reliability Engineer; fleet management using Ansible, Chef, Illumio, and Terraform
  • Created Python-based internal tools to streamline new user onboarding, threat mitigation, and automatic remediation of recurrent alerts
  • Expanded Python-based database tooling to support BYOK (Bring Your Own Key) encryption on RDS instances
  • Improved security and compliance posture by disabling outdated TLS versions, stabilizing IDS (Zeek), and managing Illumio microsegmentation rules and connectivity troubleshooting
  • Identified AWS cost-to-serve improvements yielding over $2 million in annual savings

Linux Systems Engineer II, Rackspace Hosting

San Antonio, TX · July 2013 – August 2018

  • Served as top-tier/final technical escalation point for the Global Linux Technical Support organization
  • Built an automated ticket assignment system with a Python backend and JavaScript frontend, integrating multiple internal APIs for ticket data, account details, and alert correlation to streamline support workflows
  • Developed Python-based data analytics pipelines pulling from internal APIs to generate operational metrics and dashboards (Grafana), providing visibility into support org performance and workload distribution
  • Led post-acquisition integration work for Datapipe, including building Python tooling to extract metrics from their ServiceNow instance via API where no prior analytics capability existed
  • Served as primary point of contact for cross-team coordination and handled day-to-day supervisory and team management tasks

Linux Systems Administrator, HostGator.com

Houston, TX · June 2012 – July 2013

  • Provided technical support via helpdesk; installed, configured, and maintained Apache, BIND, MySQL, and Exim across the server farm
  • Monitored infrastructure stability and took proactive and reactive steps to prevent and resolve issues
  • Compiled and created a package repository for the MATE desktop environment for company Linux workstations

Solutions Center Engineer, Support.com

Redwood City, CA (Remote) · May 2010 – June 2012

  • Provided hardware and software technical support for Windows clients, peripherals, and home networks
  • Researched and developed removal techniques and scripts for multiple variants of the 64-bit ZeroAccess rootkit and other malware infections

Education

Bachelor of Applied Science University of Arkansas – Fort Smith · December 2021

Associate of Applied Science, Information Systems Technology – Networking Specialist Arkansas State University – Mountain Home · December 2010

Certifications

Red Hat Certified Architect — earned 2018; includes RHCE, five Specialist certifications (Ansible Automation, Linux Diagnostics & Troubleshooting, High Availability Clustering, Server Security & Hardening, Virtualization)

Red Hat certifications are currently inactive (Red Hat requires periodic re-testing to maintain active status)

Projects & Interests

Petal Path — iOS health tracking app

Bytes and Boarding Passes — Technical blog

ESP32 & Embedded Systems